Enquiry

How quickly should I respond to guest enquiries?

In Australia’s competitive short-term rental market, aim to respond within one to two hours during business hours. Quick responses improve conversion rates and guest satisfaction, with many platforms prioritising listings with faster reply times.

What information should I include in my response?

Be clear about availability, pricing, house rules, and key amenities. Include check-in/out times, parking options, and pet policies if relevant. A friendly, professional tone helps build trust with potential guests.

How can I reduce unnecessary enquiries?

Ensure your listing is detailed with accurate photos, a full description, and up-to-date calendar availability. Address common questions upfront (e.g., Wi-Fi speed, public transport access) to minimise back-and-forth messages.

Should I answer enquiries outside of business hours?

Use automated replies (via Airbnb or property management tools) to acknowledge after-hours messages, with a promise to respond fully the next business day. This balances promptness with personal boundaries.

How does MadeComfy manage guest enquiries?

MadeComfy handles all guest communications 24/7, using professional templates and local market knowledge to provide prompt, accurate responses. Our team screens enquiries, filters unsuitable requests, and converts qualified leads into bookings—freeing hosts from the hassle while maximising occupancy.