Guest Review

How important are guest reviews for my short-term rental?

Guest reviews directly impact your property’s visibility and booking rates, as platforms like Airbnb prioritise listings with higher ratings. In Australia’s competitive market, consistent five-star reviews can significantly boost occupancy and allow for premium pricing.

What are the most common factors guests mention in reviews?

Guests frequently comment on cleanliness, accuracy of the listing, communication with the host, comfort (especially bedding and Wi-Fi), and location. Unique touches like welcome packs or local guides often earn extra praise.

How can I encourage guests to leave positive reviews?

Send a polite follow-up message after checkout, thanking guests for their stay and kindly requesting feedback. Ensure your property delivers on what was promised, and address any issues promptly during their stay to prevent negative reviews.

How should I respond to negative reviews?

Reply professionally and constructively, acknowledging the concern and outlining steps taken to resolve it. This shows potential guests you value feedback and maintain high standards. Avoid defensive or argumentative responses.

How does MadeComfy manage your property to generate five-star guest reviews?

MadeComfy maintains high review scores through professional cleaning, 24/7 guest support, and meticulous attention to detail—from well-stocked amenities to prompt communication. Our ocal expertise ensures properties meet guest expectations, while proactive issue resolution minimises negative feedback.