Journey (Guest)

What are the key stages of the guest journey?

The guest journey includes booking confirmation, pre-arrival communication, check-in, the stay experience, and post-departure follow-up. Each stage should be seamless, with clear instructions and prompt support to ensure satisfaction.

How can hosts improve pre-arrival communication?

Send a welcome email with check-in details, house rules, and local tips (e.g., nearby cafes, transport options). Automated reminders about parking, Wi-Fi codes, and key collection reduce last-minute stress for guests.

What makes check-in smooth for guests?

Self-check-in via smart locks or lockboxes is preferred, with clear instructions and photos if needed. A welcome pack (with essentials like tea, coffee, and emergency contacts) enhances the first impression.

How important is post-stay follow-up?

Crucial—a thank-you message with a review request encourages feedback and repeat bookings. Addressing any concerns quickly shows guests their experience matters, improving future ratings.

How does MadeComfy ensure an excellent guest journey?

We personalise each stage, from instant booking confirmations to curated local guides. Our 24/7 support handles queries in real-time, while professional cleaning and maintenance ensure a flawless stay. Post-check-out, we request reviews and resolve any issues, maintaining high satisfaction.