Maintenance

What regular maintenance do short-term rentals require in Australia?

‍Australian short-term rentals need quarterly professional servicing of air conditioning, smoke alarms and pool equipment (where applicable), plus annual gutter cleaning, pest control and safety checks. Between guests, cleaners inspect and report any maintenance issues.

How does MadeComfy maintain its managed properties?

‍MadeComfy implements a proactive maintenance program including:

• 24/7 monitoring of guest-reported issues
• Scheduled preventative maintenance checks
• Immediate response to urgent repairs
• Quality control inspections after each cleaning

Who covers maintenance costs in managed properties?

‍Property owners bear repair costs, while MadeComfy handles coordination and prioritisation. Emergency repairs under $500 are typically actioned immediately, with owners consulted for major issues. Regular wear-and-tear items are often covered by the management fee.

How quickly are maintenance issues resolved?

‍Urgent issues (plumbing, electrical, security) are addressed within 4 hours. Non-urgent repairs are completed within 72 hours. MadeComfy maintains a network of licensed local tradespeople across all major Australian markets to ensure prompt service.

Can guests request specific maintenance during their stay?

‍Yes, guests can report issues via MadeComfy's 24/7 support line. Minor requests (like appliance troubleshooting) are handled remotely first, while physical repairs are scheduled at the guest's convenience where possible. Severe issues may warrant relocation assistance.