No-Show

What should I do if a guest doesn’t arrive for their booking?

‍First, attempt to contact the guest via the booking platform’s messaging system. If there’s no response within a reasonable time (e.g., 24 hours), review the cancellation policy for the booking. Document all communication attempts in case a dispute arises.

Are hosts entitled to payment if a guest no-shows?

‍This depends on the booking platform’s terms and your cancellation policy. Most platforms honour the host’s policy—if the guest cancels outside the free cancellation period or fails to arrive, you may retain payment for the booked nights.

How can I reduce the risk of no-shows?

‍Require full payment upfront, implement a strict cancellation policy, and send clear check-in instructions and reminders before arrival. Verified guest profiles and pre-booking communication can also help identify serious bookings.

Does MadeComfy have a no-show policy?

‍Yes, MadeComfy manages no-shows in line with the property’s cancellation policy. We monitor arrivals, follow up with unresponsive guests, and ensure hosts receive payment for no-shows where applicable, minimising financial impact.

Can I rebook the property if a guest no-shows?

‍Yes, once it’s confirmed the guest won’t arrive, you can relist the dates for booking. However, avoid double-booking—ensure the original reservation is officially cancelled or resolved through the platform first.