Quality Control

What standards should every short-term rental property maintain?

‍All properties must meet strict cleanliness, safety and presentation benchmarks including fresh linen, spotless surfaces, fully functional appliances, and compliance with local safety regulations (smoke alarms, pool fencing etc.). Consistent quality leads to better reviews and repeat bookings.

How often should quality inspections be conducted?

‍Professional managers typically schedule:

• Detailed inspections every three to six months
• Spot checks between guest stays
• Immediate assessments after any reported issues
• Annual safety compliance reviews

What's included in a thorough quality control checklist?

‍Comprehensive checks cover:

• Cleaning standards (dust, stains, odours)
• Amenity functionality (appliances, WiFi, hot water)
• Supply levels (toiletries, kitchen essentials)
• Property condition (wear and tear assessment)
• Safety equipment testing

How does MadeComfy maintain quality control over managed properties?

‍MadeComfy implements a rigorous 3-tier quality system:

1. Professional cleaning teams following detailed checklists
2. Virtual inspections via guest feedback and host reports
3. Physical inspections by regional managers

We also track quality metrics through guest review analysis.

What happens when quality issues are identified between guests?

‍Immediate corrective action is taken - whether that's cleaning, repairing items, or temporarily blocking the calendar if major issues arise. Guests reporting problems receive prompt resolution to maintain satisfaction scores.