Reviews

What makes a property's reviews valuable for potential guests?

‍Detailed reviews that mention cleanliness, accurate listing descriptions, host responsiveness and unique property features carry the most weight. Travellers particularly value mentions of location convenience, comfortable bedding and local tips.

How can hosts encourage guests to leave positive reviews?

‍Effective approaches include:

• Sending a timely thank-you message after checkout
• Providing exceptional service during the stay
• Politely requesting feedback through platform messaging
• Addressing any issues proactively before departure
• Offering a guestbook for private comments

How does MadeComfy handle guest reviews?‍

MadeComfy employs a structured review management system that:

• Automatically requests reviews after each stay
• Professionally responds to all feedback (positive and negative)
• Analyses reviews to identify improvement opportunities
• Shares guest compliments with property owners
• Implements changes based on consistent feedback trends

What should hosts do about negative reviews?

‍Best practice involves:

• Responding promptly and professionally
• Acknowledging genuine concerns without being defensive
• Outlining any corrective actions taken
• Keeping responses factual and courteous
• Using feedback to improve future guest experiences

Do review scores significantly impact booking rates?

‍Properties with average ratings below 4.2/5 typically see:

• Lower search result rankings on platforms
• Reduced conversion rates from views to bookings
• Need for price adjustments to remain competitive
• Longer vacancy periods between stays