Self Check-In

Self check-in is a process that enables guests to check into a property independently of the host’s presence.

What are the most common self check-in methods used in Australia?

Popular methods include keyless entry systems (smart locks), lockboxes with unique codes, and garage door remotes. Digital solutions like app-based access are becoming increasingly common in major cities and newer properties.

What information should be provided to guests before self check-in?

Essential details include:

  • Clear instructions with photos or videos of the entry process
  • Unique access codes (sent 24 hours before arrival)
  • Emergency contact numbers
  • Wi-Fi details and appliance instructions
  • Parking instructions if applicable

How does MadeComfy oversee guests' self check-in?

MadeComfy's self check-in system features:

  • Automated pre-arrival messages with step-by-step guides
  • 24/7 virtual support for access issues
  • Remote monitoring of entry systems
  • Immediate follow-up if guests don't confirm successful entry
  • Regular updates to access codes for security

What safety measures should hosts implement for self check-in?

Critical precautions include:

  • Changing codes between guest stays
  • Installing exterior lighting for night arrivals
  • Providing emergency exit information
  • Using systems with audit trails for access monitoring
  • Maintaining backup physical keys for emergencies

How can hosts ensure smooth self check-in experiences?

Best practices involve:

  • Testing the system before each guest's arrival
  • Offering multiple contact methods for support
  • Providing a printed house manual inside the property
  • Including clear wayfinding markers for the property entrance
  • Gathering guest feedback to improve the process
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