Unavailability refers to a specific period during which a property is not accessible for bookings.
A property may be temporarily unavailable due to scheduled maintenance, owner stays, deep cleaning, renovations, or unexpected repairs. Seasonal closures in some locations may also affect availability.
We minimise unavailability by coordinating maintenance and owner stays during low-demand periods, using efficient cleaning turnarounds, and proactively managing property upkeep. Our team schedules essential works between bookings wherever possible to maximise rental income.
Yes, if an exceptional circumstance arises that affects your booking, we'll notify you immediately and assist with alternative arrangements or a full refund if needed. Such cases are rare as we prioritise honouring confirmed reservations.
Absolutely. Owners may block out personal use dates in advance, and guests can book extended stays. For long-term exclusivity, discuss options with our team to arrange a private agreement.
Most unavailability is planned months ahead, particularly for owner use or scheduled maintenance. Last-minute changes only occur for urgent repairs or unforeseen circumstances, with every effort made to minimise disruption to guests.