Utilities

Are utilities included in the rental price?

‍Yes, utilities such as electricity, water, and gas are typically included in the rental price for short-term stays. For extended stays over 28 days, additional charges or usage limits may apply – check the property listing or contact us for details.

How does MadeComfy ensure utilities are always fully functional?

‍We conduct regular property inspections and partner with local providers for prompt maintenance. Smart monitoring systems are installed where possible to detect issues early, and our 24/7 support team handles emergencies to minimise disruptions to your stay.

What should I do if there's a utility outage during my stay?

‍Contact our support team immediately. We'll liaise with utility providers and update you on restoration times. All properties have emergency contacts for after-hours assistance, and we may provide temporary solutions like portable power if needed.

Are internet and pay TV considered utilities in your rentals?

‍Yes, broadband internet is standard in our properties and considered an essential utility. Pay TV services may vary by property – check the listing for specifics. Should any connectivity issues arise, we'll arrange repairs promptly.

Who pays if utility usage exceeds normal levels?

‍For standard short-term stays, MadeComfy covers all utility costs. Excessive usage from misuse (like leaving aircon on while windows are open) may incur charges. Long-term guests may have usage caps – these terms are clearly outlined in your rental agreement.