Welcome Book

Does MadeComfy provide guests with a welcome book?

‍Yes, all MadeComfy properties include a digital welcome book with essential property information, local recommendations, and emergency contacts. Many of our properties also feature a printed version available in the accommodation for easy reference during your stay.

What information is included in the welcome book?

‍Our welcome books contain detailed property instructions (appliances, Wi-Fi, check-out procedures), transport options, top-rated local eateries, attractions, and important safety information. We also include neighbourhood tips you won't find in standard tourist guides.

Can I access the welcome book before my stay?

‍Absolutely. Guests receive our digital welcome book via email upon booking confirmation, allowing you to plan your trip in advance. The digital version is regularly updated with the latest local recommendations and property details.

Do welcome books include emergency information specific to Australia?

‍Yes, we provide crucial Australian emergency contacts (000 for emergencies), local hospital locations, bushfire/safety alerts (where relevant), and guidance for dealing with local wildlife. Regional-specific safety advice is included for coastal, rural and outback properties.

Are welcome books available in languages other than English?

‍Currently our standard welcome books are in English, but we can arrange translated versions upon request for non-English speaking guests. Many properties also include visual guides for appliances to assist international visitors.