Most property owners can easily convert their place to an Airbnb listing for travelling guests by following simple steps. Guests spend a lot of time planning flight reservations, car rentals, tour reservations, and more. Having a great experience at an Airbnb property is crucial. At MadeComfy we’re committed to fulfilling guest satisfaction to the highest level.
Make it your goal to optimise your guest's experience, ensuring it is stress-free and exciting.
We offer property managers an easy way to do this by creating guidebooks that help guests get the most from their stay. A guidebook offers information on local points of interest, restaurants, and critical property information.
There are a few essential components that must go into your guidebook, so let’s take a look at seven essential items that you should include in your properties holiday rental guidebook.
The most important element of a guidebook is logistical information that simplifies the arrival process. You should include the following:
A house manual is the most important part of your guidebook. It lays the groundwork for guest expectations before and during their stay. The house manual portion of your guidebook should include:
House rules should include whether guests can bring friends, pets, the ideal temperature range for the thermostat, and areas may be off-limits.
Specify your details regarding check-out times. If there are areas they need to clean before departure. Explain where they should leave keys, and essential items. It doesn’t hurt to provide a note encouraging guests to provide feedback and offer suggestions.
Make sure guests know the best routes, trip times, and modes of transportation to the airport or transport hubs. If there are factors that could impact their departure like roadworks, be prepared to assist and let them know.
Local food options are something all guests look for when planning a trip. Guests want to escape household chores when they travel and this includes cooking. Providing local recommendations will be well received.
Tell your guests your suggestions for the best local dining and attractions. Make this information as accessible as possible so it’s available on their smartphones.
Make the information easy to read. Divide the list into categories such as breakfast, lunch, and dinner. Go beyond review sites such as Yelp. Offer recommendations about restaurants that are overlooked by tourists. You can also add your own personal opinions. That will make your guest feel welcomed and more comfortable during their stay. Explain why you like these spots and what’s special about them. Remember, you’re the expert.
When providing information on local activities, don’t just list tourist hotspots. Provide suggestions on venues and activities that are commonly overlooked by tourists that locals love.
Guests are looking for authentic experiences. Tell them about popular places that locals enjoy, or hidden attractions that most tourists wouldn't know about.
Offer tips on the best arrival times, routes that avoid traffic, and how to get discounts. Include photos to showcase the experience where possible. These added touches will go a long way in making your guest feel well-cared-for and important.
Think about what travellers need the most during their trip. They will likely need information regarding supermarkets, pharmacy essentials, electronics, service stations, unique souvenirs, etc. This will aid your guests' search and make their stay more pleasant, increasing your chance to acquire positive reviews.
Sharing nearby bars and clubs is another way to help guests make the most out of their stay.
Include details on venue dress codes and entry costs in this section. It’s helpful to mention general drink prices so that guests can cover the cost of a visit comfortably.
Provide suggestions that locals enjoy and that are commonly overlooked on popular review sites in the area.
Travellers often want or need to purchase goods and gifts during their stay. Guests most commonly want to purchase souvenirs for their family and friends back home.
Guests may forget or lose something during their trip or want to purchase additional items such as food from local markets. Provide useful information that helps them find what they may need.
Creating a guidebook with the right tools is easier than you may expect. Once you’ve created your guidebook, you should share it with all your guests.
When listing your home on Airbnb, keep in mind everything needs to be ready for your guests' arrival. You can find more information on what guests really want here. As an Airbnb property management company, MadeComfy helps you achieve the best satisfaction from your guests. That in turn increases your positive reviews, occupancy rates, and ultimately your average daily rates.
